All purchases are final. All purchases are expected to be given within 10-15 minutes of the successful payment, but if the payment was via eCheck then please allow a maximum of 14 days for the payment to clear.
When making a purchase, please ensure you have your parents' permission or you are above the age of 18. Any chargebacks will result in a permanent ban from ThePondMC's server and store.
Have an issue with a purchase? Please email our support with as much information as you can such as your Minecraft IGN (if it's bedrock, please include the _'s) and Transaction ID
Support Email: email@example.com
Payments are handled and secured by Tebex.