All purchases are final. All purchases are expected to be given within 10-15 minutes of the successful payment, but if the payment was via eCheck then please allow a maximum of 14 days for the payment to clear. 

When making a purchase, please ensure you have your parents' permission or you are above the age of 18.  Any chargebacks will result in a permanent ban from ThePondMC's server and store. 

Have an issue with a purchase? Please email our support with as much information as you can such as your Minecraft IGN (if it's bedrock, please include the _'s) and Transaction ID

Support Email: support@thepondmc.com

Payments are handled and secured by Tebex.

Disclaimer ThePondMC is NOT affiliated with Minecraft and/or Mojang AB. Minecraft is © Mojang AB 2009-2022.